What is Artificial Intelligence?
Artificial Intelligence or AI is truly a revolutionary feat of computer science and technology. It is all set to become a core component of all modern software in the coming years. AI will be deployed to increase both defensive and offensive cyber operations.
AI builds smart machines that are capable of completing tasks that only require human intelligence. It is actually a technology that requires machine technology to perform the tasks that only a human being can do. For eg: Smart assistants like Alexa and Siri in iPhones.
How do Artificial Intelligence works?
Long ago in 1950, Alan Turing queried that can machine think? Now we can see the answer to his query. AI is a branch of computer science which can easily answer the Turing’s question. It is an endeavor to replicate human intelligence in machines. Machine learning powers many of these artificial intelligence systems. Some of them are powered by deep learning and some of them are powered by rules.
Categories of Artificial Intelligence
AI generally falls under two following categories:
1) Narrow AI:
It is referred to as weak AI. This category of AI operates within a limited context and is a simulation of human intelligence. A single task is only performed by this category of AI. But they are operated under more limitations than the basic human intelligence.
2) Artificial General Intelligence:
It is referred to as strong AI. It is actually the kind of artificial intelligence that can be seen in movies. They are actually the robots that have given the general human intelligence to complete any task.
Is there any impact of AI on employment and workforce?
AI improves our world in many aspects. But there are also some major concerns regarding the forthcoming impact of AI on employment.
There are predictions that around 1 million people will get unemployed. This is only due to Intelligence Automation and AI systems.
By the advancement of AI, the entire socio-economic system is entering a phase of transformation.
Which field will get affected?
All these fields will get severely impacted.
Tasks, Roles of AI and Jobs at risk
Tasks that seem to be dull can be easily performed by automatic machines. This gradually makes certain roles obsolete.
Tasks like customer care center operation, document classification, and content moderation are based more on technology than human work. The same is also true for roles related to operation and support of production lines.
Now humans getting replaced by smart robots that can easily perform any task. Robots can safely navigate the space, find and move objects or perform complex tasks.
AI has proved itself to be very effective in handling even more complex tasks. Tasks requiring processing of multiple signals, data streams, and accumulated knowledge can be performed by AI.
Sectors that will be affected
Transportation is already set in a transformation mode. We will soon see fully automated cars in reality. They will be safer, more efficient, and more effective. Hence people who earn money being drivers will be affected. They soon will see a major drop in their demand and their skill. It will affect their income very much.
Electronic commerce will also undergo a significant transformation. With the advancement of AI, fulfillment centers will be fully automated. The robots navigating the space to collect products and execute customer orders that are all done automatically. Development of autonomous drones and customer orders delivered to customers automatically. The world is too close to the scenarios where consumer AI agents negotiate with Retailer AI agents.
3) Legal Professions-
The traditional professions which are built on top of strong human relationships such as legal professions will be very much affected.
The support services in a legal context, document-handling classification, discovery, summarization, comparison, knowledge extraction, and management are all performed by AI.
4) Financial Services & Insurance-
Any sector that requires a significant amount of data processing and content handling like the financial sector will get benefitted from AI. AI can have a great role in bureaucracy improving the service to citizens along with the design and performance of social programs.
Why Artificial Intelligence?
1) AI is more effective than the human workforce.
2) They prove to be faster.
3) They are more accurate.
3) They are more reliable
4) They are cheaper than the corresponding team of humans.
5) A properly trained AI system can understand customer requests in natural language.
6) It can estimate the customer’s intent early enough.
7) It can instantly process large volumes of data.
8) It applies the corporate policy in order to identify the best action for a particular case.
How Artificial Intelligence is replacing human work?
The above, all reasons show that AI is much better than human force. It can do everything a 1000 people can do and even at a quicker rate. The system also knows early enough if it can handle the request with confidence or not.
This technological solution requires just a small percentage of the human team that a traditional customer care department has. The AI component learns from the exceptions and it forwards to the human team to handle.
Get ready to take a smart step
In the coming future, we will witness certain roles and jobs becoming less relevant and finally obsolete. But mostly AI will aim to support humans empowering the human factor. It will help people to perform better in handling complex and critical situations. AI will handle all the situations that require judgment and creative thinking.
AI revolution will lead to a new era of prosperity, creativeness and well being. Humans will no more need to perform routine and limited value jobs. The workforce and the underlying employment models will move from long term and full-time employment agreements.
There will be a stream of new business opportunities empowering a culture of entrepreneurship, creativeness, and innovation.
Understand this with a clear mind
The above positive scenario requires a common and shared understanding of the technology. All the opportunities and risks are to be understood. Societies need to adapt to the new technology landscape. It becomes more flexible and also inherit an attitude of lifelong learning.
What should we do?
States need a new strategy with a focus on education. They need to rethink how markets, companies and employment agreements should work in the new era of intelligent automation. They will need to redesign the social mechanisms to cover a range of new scenarios and situations.
At a higher level, we need a solid framework to avoid the unbalanced concentration of technology power and control.